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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dana Thornton

March 1, 2025

5  out of  5
rating by Dana Thornton
"If you have insurance or banking needs in Daphne, Alabama contact Mitch Kitchens. Excellent agent really helped me with my insurance needs and set up a saving account through State Farm to help me control my finances."
We responded:
"Thanks Dana please let us know if you need anything!"
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Martha Whiting

February 28, 2025

5  out of  5
rating by Martha Whiting
"Mitch Kitchens always has a professional attitude in dealing with our insurance needs and issues. His services are prompt and curtious!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Aimee Curley

February 28, 2025

5  out of  5
rating by Aimee Curley
"I transferred all of my policies over, they helped me find savings, and I could not be happier. It’s nice to know that my agent is working for me."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kimberly Simmons

February 3, 2025

1  out of  5
rating by Kimberly Simmons
"Worst experience I have ever had with an Insurance company. It was a brand new home and should have gone smoothly but I have never encountered the lack of professionalism and incompetence we’ve experienced from this agency over the last year. The agent is never around and the assistants are lacking in knowledge and skills to help and are not interested in problem solving. There are definitely some issues with paperwork at the corporate headquarters but this agency should be able to assist. Escrow paid at closing but I kept getting bills and the agents office could never get them straight. I ended up paying and canceled the policy at the end of the first year."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
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Joel Rutherford

January 29, 2025

5  out of  5
rating by Joel Rutherford
"I’ve worked with Mitch Kitchens State Farm for several years now, and cannot think of any scenario that would cause me to look elsewhere. As a small business owner, I appreciate the team taking time to help me understand the details of my policies is something that is crucial to me. Insurance has gotten more complicated over the past few years, and knowing that I have Mitch and crew in my corner gives me peace of mind that my insurance needs are covered."
We responded:
"Joel We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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malinda Rencher

January 29, 2025

5  out of  5
rating by malinda Rencher
"I had an amazing experience with Mitch Kitchens and the entire State Farm team! They made the insurance process so easy and stress-free, taking the time to explain everything clearly and ensuring I had the best coverage for my needs. If you’re looking for an insurance agent who is knowledgeable, trustworthy, and truly looks out for your best interests, I highly recommend Mitch Kitchens and the team at State Farm!"
We responded:
"Malinda Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brooke Dale

January 29, 2025

5  out of  5
rating by Brooke Dale
"I can’t say enough great things about Mitch Kitchens and the team at State Farm! From the moment I walked in, I felt welcomed and valued as a customer. They took the time to understand my needs and provided clear, knowledgeable guidance on my insurance options. Whether it’s auto, home, or life insurance, they’ve been incredibly responsive and always go the extra mile to ensure I have the best coverage at the right price. Their customer service is top-notch, and I truly appreciate their commitment to helping me feel protected and informed. If you’re looking for a reliable, friendly, and professional insurance team, I highly recommend Mitch Kitchens at State Farm!"
We responded:
"Thanks Brooke! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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thomas swartz

January 29, 2025

5  out of  5
rating by thomas swartz
"Mitch with State Farm has been absolutely amazing so happy we were able to find him"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jamie Mccoy

January 21, 2025

4  out of  5
rating by Jamie Mccoy
"Very helpful with great customer service. Mitch is helpful for auret"
We responded:
"Jamie, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kathy Nichol

June 20, 2024

1  out of  5
rating by Kathy Nichol
"My husband and I have been clients of State Farm for over 40 years but have never encountered the lack of professionalism and incompetence we’ve experienced from this agency over the last year. The agent is never around and the assistants are lacking in knowledge and skills to help and are not interested in problem solving. There are definitely some issues with paperwork at the corporate headquarters but this agency should be able to assist. We have had cancellation notices sent to us without statements, statements sent to us and then we receive reimbursement for overpayment, hand delivered checks to their office but still receive cancellation notices, a significant increase in our homeowner’s insurance this year without any explanation other than “That’s just the rate!” and no claims in over 30 years, no word on reductions to our homeowner’s insurance for our new fortified roof and other hurricane improvements even though we’ve provided all documentation they require. You may want to consider other companies if you want prompt service and assistance. They will gladly take your money, but don’t expect support."
We responded:
"Kathy, Sorry I was out of the office last week when David stopped by. I am in and out a good bit this time of year meeting with customers and working within the community. I would love to set an appointment to meet with you guys to address your concerns . I will be happy to come to you or we can meet in the office. Let me know a good time for you guys to meet. Thanks, Mitch"
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Ed Akers

March 12, 2024

5  out of  5
rating by Ed Akers
"When we moved to Alabama several months ago and we didn’t know anyone. We started shopping for car insurance and called several local agencies including State Farm. That is when I was lucky enough to have a conversation with Zeke Aull at Mitch Kitchens office. Zeke handled my insurance needs for my vehicles and got back to me with some great rates. After talking with several other agencies that did, and most did not even respond to my needs I knew that Zeke was nothing short of a true professional. Zeke not only gave me a great rate he answered all concerns and promptly called me back. Since then I have also giving Zeke our homeowners policies on our Condominium and our House. If your looking for a great insurance man to take care of all your insurance needs call Zeke! Once you have talked with Zeke, you will have no need to call anyone else."
We responded:
"Ed, Thank you for taking the time to share your positive experience with our agency and specifically highlighting your interaction with Zeke Aull. I am thrilled to hear that Zeke provided you with excellent customer service and was able to find you great rates for your car insurance, as well as handle your homeowners policies. At Mitch Kitchens State Farm, we strive to provide exceptional service to all our clients, and it's wonderful to know that Zeke went above and beyond in addressing your concerns promptly and effectively. We are proud to have him as a part of our great team. If you or anyone you know ever needs assistance with insurance needs in the future, please do not hesitate to reach out to Zeke or myself. We will be more than happy to continue providing top-notch service. Thank you once again for choosing our agency, and we look forward to serving you in the future. Best regards, Mitch "
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Alan Cardona

February 5, 2024

5  out of  5
rating by Alan Cardona
"The best"
We responded:
"Thanks Alan!!! It is a pleasure serving you and the family!!!"
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appledroplarry

January 26, 2024

1  out of  5
rating by appledroplarry
"Overpriced. Those constant commercials with the professional athletes arent cheap I guess. We were customers with State Farm for over 50 years. Three generations. Cannot recommend State Farm today. My attorney actually refers to them as Snake Farm. Customer service is great when they are taking your money. Remember that. We were a customer of the previous State Farm salesman in Daphne. I believe he retired and my account was sold / given to you. Not interested in another quote from your office. I would imagine that your office is in line with the statefarm business model."
We responded:
"Good morning Appledroplarry! I'm sorry you feel that way about State Farm! However, I do not see that you are a customer of our office or that we have given you a quote in the past and this feed is a review of my office. I feel that this review was focused at State Farm and not my individually owned and operated office. That being said I would love to set up a time to speak with you to see if I could address your concerns with State Farm! Please contact me personally at 251.626.2071 or at Mitch@MitchHasYouCovered.com"
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John Taylor

December 29, 2023

5  out of  5
rating by John Taylor
"Mitch is a pleasure to work with. Dedicated to his clients, honest and fair."
We responded:
"Thanks for the review, John!! Working with you was a pleasure also. Please let us know if you need anything."
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Kristen

November 15, 2023

5  out of  5
rating by Kristen
"Excellent service, very responsive. Saved a lot of money by combining auto and home."
We responded:
"Thanks Kristen!! Glad we could help!!! Please let us know if you need anything!!"
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William Hawkins

October 6, 2023

5  out of  5
rating by William Hawkins
"Mitch Kitchens and all of his agents are first class! His team is prompt, courteous, and incredibly knowledgeable, which makes navigating the complex world of insurance such a smooth experience. They provide personalized attention and dedication to understanding the unique needs of each of their clients. They go above and beyond and I have recommended them to all of my friends and family!"
We responded:
"Thinks for the review William. it is an honor and privilege to serve you guys!! I really appreciate the opportunity!!! Thanks again and let us know if you need anything!!!"
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Courtney Williams

August 21, 2023

5  out of  5
rating by Courtney Williams
"Zeke was great to work with. Very informative and made the entire process smooth and painless. Definitely recommend him for all your insurance needs."
We responded:
"Thanks for the review Courtney!! I'm glad Zeke was easy to work with. Please give Zeke or I a call if you need anything!! Thanks for the opportunity to serve you!! Mitch"
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Charles Dube

August 21, 2023

5  out of  5
rating by Charles Dube
"Mitch is always just a phone call away. His staff are courteous and respond quickly to any issue or question. I would recommend him to anyone in the market for a new agent. If you’re not looking for a new agent I would encourage anyone to stop by and see what he can do for you."
We responded:
"Thanks Charles ! As always it’s a pleasure to serve you and your family!!! Thanks for the opportunity!!!"
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Brittaney Howard

August 15, 2023

5  out of  5
rating by Brittaney Howard
"Zeke was a pleasure to work with. He was extremely informative and made sure we got the best coverage. I’ll definitely be recommending him and State Farm to others."
We responded:
"Thanks for the review, Brittaney!! Please let us know if you need anything!! Thanks for the opportunity to serve you!!"
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Rita Harkless

August 7, 2023

5  out of  5
rating by Rita Harkless
"Me and my husband been with Mitch and his team over 4+ years and it’s been nothing but great service and good business . I recommend him to any and everyone for their insurance needs."
We responded:
"Thanks Rita!!! It's an honor to serve you guys!!"
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Anna Crump

August 7, 2023

4  out of  5
rating by Anna Crump
"Mitch and his staff are great!"
We responded:
"Thanks Anna! It's a pleasure serving You, Chase and Sadie!!!"
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Tommy Loftis

August 7, 2023

5  out of  5
rating by Tommy Loftis
"Mitch Kitchens and his staff have done a wonderful job of helping us get more coverage while paying less money. The coverage I have on our small business as well as our personal liability umbrella policy gives me some peace in a world where everyone wants to sue."
We responded:
"Thanks Tommy!! It's a pleasure serving You, Heidi , Peyton & Parker! "
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Rebecca Mathews

April 8, 2023

5  out of  5
rating by Rebecca Mathews
"We could not be more pleased with Mitch Kitchens and his staff. From the day we changed insurance companies (after getting quotes from probably a dozen different agencies) they have been so helpful and responsive. They've guided us through car accidents, hurricane damage, a new roof, and water issues. Their help took the burden off our shoulders and made the process effortless for us. I can not recommend this group of professionals enough, they're amazing!!!"
We responded:
"Thanks for the opportunity to earn your business Becky & Greg!!"
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Stephanie Wilson

March 9, 2023

5  out of  5
rating by Stephanie Wilson
"We love the Team Members at Mitch Kitchens's office. They are always quick to respond and very helpful."
We responded:
"Thanks Stephanie!! Always a pleasure being able to serve you guys!!!"
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Bill Minnich

January 29, 2023

5  out of  5
rating by Bill Minnich
"Always very helpful and thank you Julie ."
We responded:
"Thanks Bill!! We are glad we were able to take care of your needs! We really appreciate your business and the opportunity to serve you!!"